1. Acceptance of Terms
By accessing or using HandIt!, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
HandIt! is a platform that connects people who need help with tasks to people who can provide that help. We facilitate connections but are not a party to any agreement between users. HandIt! is not an employer of helpers and does not provide the services directly.
3. User Accounts
To use HandIt!, you must:
- Be at least 13 years old (users 13-18 need parental consent)
- Provide accurate and complete information
- Maintain the security of your account
- Notify us immediately of any unauthorized use
- Not create multiple accounts or share your account
4. User Conduct
You agree not to:
- Post false, misleading, or fraudulent content
- Harass, abuse, threaten, or discriminate against other users
- Use the platform for illegal activities
- Post tasks involving illegal goods, services, or activities
- Circumvent the credit system or arrange off-platform payments
- Scrape data or use bots without permission
- Manipulate reviews or ratings
- Impersonate others or misrepresent your identity
5. Credits and Payments
HandIt! uses a credit system for transactions between users:
- Purchased credits: Buy through in-app purchases (iOS/Android)
- Earned credits: Complete tasks for other users to earn
- Bonus credits: Referrals, daily rewards, and new user bonuses
- Cash out: Withdraw earned credits to your bank via Stripe
Purchased credits are non-refundable except as required by law or app store policies. Earned credits can be withdrawn subject to identity verification. We may adjust credit balances in cases of fraud or policy violations.
6. Task Posting and Completion
When posting a task, you agree to:
- Provide accurate descriptions and requirements
- Set fair credit amounts for the work involved
- Respond to helpers in a timely manner
- Release payment promptly upon satisfactory completion
When helping with a task, you agree to:
- Only accept tasks you can reasonably complete
- Communicate any issues promptly
- Complete work as described and agreed upon
- Maintain professional conduct at all times
7. Borrow & Lending
HandIt! allows users to list items for lending and to request items to borrow from other users. Credits are used for rental fees and deposits.
How it works:
- Lenders list items with a daily rate, deposit amount, and borrowing duration
- Borrowers request to borrow an item; the lender approves or declines
- Upon approval, rental credits and deposit are held in escrow
- Both parties confirm the return to release escrowed credits
Platform fees:
- A platform fee is deducted from the lender's rental earnings upon return (Free 10%, Plus 5%, Pro 0%)
- Level tier discounts (Silver, Gold, Platinum) further reduce fees, matching the task completion fee structure
- Borrowers pay the agreed rental and deposit — no additional fees apply to borrowers
Deposits and returns:
- Deposits are held in escrow and returned to the borrower upon successful return, minus any late fees or damage deductions
- If an item is not returned within 7 days of the expected return date, the full deposit and rental credits may be forfeited to the lender, and the borrower's account may be suspended
Damage and liability:
- HandIt! is not responsible for any damage, loss, theft, or wear to items during a borrow period
- Users participate in lending and borrowing entirely at their own risk
- We strongly recommend documenting item condition with photos before and after each borrow
- If there is a disagreement about item condition or damage, users should contact support — HandIt! may mediate but is not liable for the outcome
8. Disputes
If a dispute arises between users, we encourage you to resolve it directly. If needed, you can submit a dispute through the app within 7 days of task completion. HandIt! may review disputes and make final decisions about credit allocation at our discretion. Our decision is final and binding.
9. Reviews and Ratings
Users may leave reviews after completing tasks. Reviews must be honest, relevant, and based on actual experiences. We may remove reviews that violate our policies, contain harassment, or appear to be fraudulent. You may not offer incentives for positive reviews or threaten users over negative reviews.
10. Trust Score
Your trust score reflects your reputation on HandIt!, calculated from:
- Ratings and reviews from other users
- Task completion rate
- Account verification status
- Overall activity and reliability
You can control what's visible on your profile via Settings → Privacy.
11. Subscriptions
HandIt! offers optional subscription plans (Plus and Pro) with benefits like bonus credits and reduced fees. Subscriptions are managed through the App Store (iOS) or Google Play (Android).
- Subscriptions renew automatically unless cancelled
- Cancel anytime through your device's app store settings
- Refunds are handled according to Apple/Google policies
12. Intellectual Property
HandIt! and its content, features, and functionality are owned by HandIt! and protected by copyright, trademark, and other laws. You may not copy, modify, or distribute our platform without permission. You retain ownership of content you post, but grant us a license to use it for operating the service.
13. Limitation of Liability
HandIt! connects users but is not a party to agreements between them. We provide the platform "as is" and are not liable for:
- Quality, safety, or legality of tasks posted
- Actions, conduct, or content of other users
- Disputes between users over task completion
- Service interruptions or technical issues
To the extent permitted by law, our liability is limited to credits you purchased in the past 12 months.
14. Indemnification
You agree to indemnify and hold HandIt! harmless from any claims, damages, or expenses arising from your use of the platform, violation of these terms, or infringement of any third-party rights.
15. Termination
We may suspend or terminate your account for violations of these terms or fraudulent activity. You may delete your account anytime through Settings → Privacy → Delete Account.
- Upon deletion, your profile and data will be removed
- Active tasks will be cancelled
- Reviews will be anonymized
- Remaining credits may be forfeited if account is terminated for violations
16. Changes to Terms
We may update these terms from time to time. We will notify you of significant changes through the app or by email. Continued use of the platform after changes constitutes acceptance of the new terms. If you disagree with changes, you should stop using the service.
17. Governing Law
These terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in New York County, New York.
18. Contact
For questions about these Terms of Service, please contact us at contact@handit.me