1. Acceptance of Terms
By accessing or using HandIt!, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and the operator identified below.
2. Platform Operator
HandIt! is operated by:
- PFA Tofan Ioan
- CUI: 52890378 · Reg. Com.: F2025045639006
- B-dul Bucureștii Noi 136, Sector 1, București, Romania
- Email: contact@handit.me
- Website: www.handit.me
3. Description of Service
HandIt! is a platform that connects people who need help with tasks to people who can provide that help. It also allows users to list items for lending and borrowing. We facilitate connections but are not a party to any agreement between users. HandIt! is not an employer of helpers and does not provide the services directly.
Paid tasks and rentals are processed in EUR via Stripe (Stripe Payments Europe Ltd.). The buyer's card is authorised when a helper is accepted (or a borrow request is approved) and captured on completion. Helpers and lenders receive the captured amount, minus platform fees, by automatic payout to their bank account through Stripe Connect Express. HandIt! also operates a separate, closed-loop in-app credits system used for promotional rewards and to boost task visibility. In-app credits have no monetary value and cannot be exchanged for cash.
4. User Accounts
To use HandIt!, you must:
- Be at least 13 years old (users 13-18 need parental consent)
- Provide accurate and complete information
- Maintain the security of your account
- Notify us immediately of any unauthorized use
- Not create multiple accounts or share your account
You can sign up with email/password, Google, or Apple Sign-In. You are responsible for all activity under your account.
5. User Conduct
You agree not to:
- Post false, misleading, or fraudulent content
- Harass, abuse, threaten, or discriminate against other users
- Use the platform for illegal activities
- Post tasks involving illegal goods, services, or activities
- Circumvent the credit system or arrange off-platform payments
- Scrape data or use bots without permission
- Manipulate reviews or ratings
- Impersonate others or misrepresent your identity
- Upload content that violates others' rights or contains inappropriate material
We use automated content moderation (including AI-powered image moderation) to help maintain platform safety. Violations may result in content removal, account suspension, or permanent ban.
6. Payments, Payouts and In-App Credits
HandIt! operates two distinct value systems. Real-money payments for paid tasks and rentals are processed in EUR through Stripe. Separately, the platform issues closed-loop in-app credits used for boosting task visibility and for promotional rewards. The two systems are not interchangeable: in-app credits cannot be cashed out, and Stripe payouts are not credited as in-app credits.
Real-money payments (Stripe)
All paid task and rental transactions are processed by Stripe Payments Europe Ltd.:
- Checkout: Buyers pay in EUR by card (Visa, Mastercard, etc.). HandIt never sees or stores card numbers — payment details are entered into a Stripe-hosted form. Strong Customer Authentication (3D Secure) is applied where required by PSD2.
- Authorise & capture: Your card is first authorised (a hold) when you accept a helper or your borrow request is approved. The actual charge (capture) happens on completion (helper QR-scan or both-sides return confirmation, with auto-capture deadlines), or earlier in specific flows disclosed at checkout.
- Helper / lender payouts: Captured funds, minus the platform fee, are settled to the helper or lender by automatic payout via Stripe Connect Express (typically T+2 daily after a 7-day initial reserve from your first sale). HandIt does not operate manual cashouts; you do not need to request a payout.
- Refunds & disputes: Where a refund is owed, it is issued to the original payment method. Card disputes (chargebacks) are governed by Stripe's network rules and the timelines disclosed in our Help Center.
In-app credits (closed-loop)
HandIt! also issues two types of in-app credits used inside the platform only:
Service credits (credits_a)
- Purchase: Available as add-on packs via Stripe (web) or, where offered, in-app purchases.
- Earn: Signup bonus, daily login rewards, referral rewards, badge milestones, and other promotional events.
- Spend: Boosting task visibility and other in-app perks where indicated.
- No cash value: Service credits cannot be withdrawn, exchanged for currency, or transferred between accounts. They have no monetary value outside the platform.
Boost credits (credits_b)
- Granted monthly with the Plus subscription.
- Can only be used for boosting task visibility.
- Cannot be used for task creation, fees, or any other purpose.
- Have no cash value and cannot be withdrawn.
Fees
- Posting fee: Posting tasks and listing items is free on every plan.
- Helper commission: A flat 10% is deducted from the helper's captured earnings upon task completion, the same on every plan.
- Borrow platform fee: A flat 10% is deducted from the lender's captured rental earnings, the same on every plan.
- Buyer service fee: Buyers pay a 5% service fee on top of the listed price at checkout, the same on every plan.
Credit packs
Service credits can be purchased in various packs via the web through Stripe. New in-app subscription purchases on iOS and Android are currently not available; subscriptions are sold via the web. Prices and the contents of each pack are displayed at the point of purchase.
Purchased credits are non-refundable except as required by applicable law, store policies (for purchases routed through Apple or Google), or as described in the Right of Withdrawal section below. We may adjust credit balances in cases of verified fraud or policy violations.
7. Task Posting and Completion
How Tasks Work
- When a helper is accepted, your card is authorised by Stripe (a hold is placed). Funds are not captured at this point.
- Posting tasks is free on every plan.
- Helpers apply to your task; you select and approve a helper.
- The task moves through stages: active → in progress → pending confirmation → completed.
- Completion is verified via QR code scanning (mobile) or manual confirmation (web).
- On confirmed completion, the captured charge is settled to the helper minus the helper commission, and is paid out to their bank by Stripe Connect Express.
- If the task poster does not confirm within the auto-capture window disclosed at checkout (typically 48–72 hours), the charge may be auto-captured and the task auto-completed.
Recurring Tasks
Plus subscribers can create recurring tasks that reactivate on a schedule. For paid recurring tasks, each new occurrence requires a fresh card authorisation at the point of reactivation; if authorisation fails, the occurrence is skipped. Recurring tasks stop when you reach the maximum number of occurrences you set, or when you cancel the schedule.
Task Boosting
You can boost tasks for increased visibility. Boosting is paid in boost credits (credits_b) if available, otherwise in service credits (credits_a). Boost levels provide different durations and visibility multipliers.
When posting a task, you agree to provide accurate descriptions, set fair amounts, and respond to helpers in a timely manner.
When helping with a task, you agree to only accept tasks you can reasonably complete, communicate issues promptly, and maintain professional conduct.
8. Borrow & Lending
HandIt! allows users to list items for lending and to request items to borrow from other users. Rental and deposit amounts are charged in EUR through Stripe — they are not paid in in-app credits.
How it works:
- Lenders list items with a daily rate, refundable deposit amount, and maximum borrowing duration (subject to a platform-wide cap of up to 90 days, which may be lowered).
- Borrowers send a borrow request; the lender approves or declines.
- On approval, the borrower's card is authorised for the rent (manual capture, taken at handoff or return) and a separate hold is placed for the deposit.
- On a clean return confirmed by both parties, the rent is captured and paid out to the lender, and the deposit hold is released to the borrower.
Platform fees:
- A flat 10% platform fee is deducted from the lender's captured rental earnings on every plan; subscription tier does not change this fee.
- Borrowers pay the agreed rent and deposit at checkout. No additional borrower fees apply beyond the standard 5% buyer service fee disclosed before payment.
Deposits and damage:
- On a clean return, the deposit hold is cancelled and no charge is made to the borrower.
- If the lender reports damage with supporting evidence (photos at handoff and return, descriptions), HandIt may partially capture the deposit hold up to the assessed damage amount; the remainder is released to the borrower.
- If an item is not returned by the agreed return date, escalating reminders are sent to the borrower. After the platform's overdue window expires, the full rent and deposit may be captured to the lender, and the borrower's account may be suspended.
Damage and liability:
- HandIt! is not responsible for any damage, loss, theft, or wear to items during a borrow period.
- Users participate in lending and borrowing entirely at their own risk.
- We strongly recommend — and where required by the platform, you must — document item condition with photos before and after each borrow.
- If there is a disagreement about item condition or damage, users should contact support — HandIt! may mediate but is not liable for the outcome.
9. Subscriptions
HandIt! offers an optional Plus subscription with enhanced features. Platform fees are identical for Free and Plus — Plus does not lower or remove fees.
Plus Plan
- €2.99/month or €29/year (billed annually); the live price at checkout is authoritative.
- Same flat 10% helper commission, 10% borrow platform fee, and 5% buyer service fee as Free — subscriptions do not change platform fees.
- Unlimited active tasks; 30-day default task duration; 3 task refreshes per week.
- 100 boost credits (credits_b) per month, granted on each renewal. Unused boost credits do not roll over.
- Recurring tasks, Plus badge, priority support, skill-based recommendations.
Legacy Pro plan
HandIt! previously offered a separate Pro plan. As of 4 May 2026, Pro and Plus have been consolidated into a single Plus tier. Existing Pro subscribers continue to be billed at their current price by their original payment provider until cancellation or renewal, after which they are moved to the standard Plus pricing. Plus perks apply to all current Plus subscribers regardless of legacy pricing.
Subscription Management
- New subscriptions are sold via the web through Stripe. New in-app subscription purchases on iOS and Android are currently disabled.
- Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
- Cancel at any time from your account settings on the web (or, for legacy in-app subscribers, through your App Store / Google Play account).
- Refunds are handled according to Stripe's policies and applicable law (and, for legacy in-app subscribers, Apple's or Google's refund policies).
- If your subscription expires, your account reverts to the Free tier. Plus-only perks (recurring tasks, monthly boost credits, Plus badge) become unavailable until you re-subscribe.
10. Right of Withdrawal (EU)
Under EU Directive 2011/83/EU (transposed into Romanian law via OUG 34/2014), consumers based in the EU have the right to withdraw from a distance contract within 14 days without giving any reason. How that right applies on HandIt! depends on what you bought:
How to Exercise Your Right
To exercise the right of withdrawal where it applies, notify us at contact@handit.me with a clear statement of your decision within 14 days of purchase. We will process your refund within 14 days using the same payment method.
Digital content (credit packs, subscriptions)
Credit packs and subscriptions are digital content delivered immediately on purchase. Article 16(m) of Directive 2011/83/EU allows the 14-day withdrawal right to be waived for such purchases provided you have given prior express consent and acknowledged that the right will be lost. By completing a credit pack or subscription purchase, you confirm that consent.
If you have not used any of the purchased credits and have not started any covered Plus features, you may still request a refund within the 14-day period regardless of the above exception.
Paid services (helper labour, item rentals)
When you accept a helper or your borrow request is approved, you enter into a contract for the supply of a service that is performed at an agreed time or location. Article 16(a) of Directive 2011/83/EU allows the 14-day withdrawal right to be waived once a service has been fully performed, provided you gave prior express consent to performance starting before the 14-day period ends and acknowledged that the right will be lost on completion.
By accepting a helper or completing a borrow checkout, you give that prior express consent for performance to begin and acknowledge that you will lose the 14-day right of withdrawal once the service has been fully performed. Cancellation rights before performance, refunds for non-performance, and dispute remedies are described in our Help Center (Cancellations, Refunds, Disputes) and remain unaffected.
App Store Purchases
For legacy purchases routed through the App Store (iOS) or Google Play (Android), refund requests are handled by Apple or Google respectively, in accordance with their refund policies and applicable law.
11. Disputes
If a dispute arises between users, we encourage you to resolve it directly. If needed, you can submit a dispute through the app within 7 days of task completion (14 days for borrows). HandIt! may review disputes and make decisions about refunds, payouts, and item-damage adjustments.
How the internal dispute process works
When you open a dispute, the other party (the respondent) is notified and has 48 hours to submit their side through the in-app "Respond now" flow. We collect both responses before our team reviews the case, in line with EU Digital Services Act Article 20 (non-arbitrary, diligent handling of complaints).
If the respondent does not reply within 48 hours, the dispute is escalated to our team for review based on the available evidence. Either way, our team reviews the dispute and decides: full refund, partial refund, no refund, or a split adjustment (for borrow damage cases).
Business users (traders, including users who self-identify as such) have the additional right under EU Regulation 2019/1150 (Platform-to-Business) Article 11 to clarify the facts and circumstances of any restriction, suspension, or termination affecting them. The 48-hour respondent window covers this right; if you need more time or want to escalate beyond the in-app process, contact us at contact@handit.me.
Out-of-court dispute resolution
If you are not satisfied with the outcome of our internal process, EU consumers can submit complaints to the Romanian National Authority for Consumer Protection's alternative dispute resolution body (ANPC SAL): https://reclamatiisal.anpc.ro/login-pap
Read more about the process on our ANPC SAL information page: handit.me/anpc-sal
Nothing in these terms limits your right to seek redress through national consumer protection authorities, alternative dispute resolution bodies, or courts of competent jurisdiction. The previous EU online dispute resolution platform (Regulation 524/2013) was repealed in July 2025; ANPC SAL is the current Romanian pathway.
12. Reviews and Ratings
Users may leave reviews after completing tasks. Reviews must be honest, relevant, and based on actual experiences. We may remove reviews that violate our policies, contain harassment, or appear to be fraudulent. You may not offer incentives for positive reviews or threaten users over negative reviews.
13. Trust Score
Your trust score reflects your reputation on HandIt!, calculated from:
- Ratings and reviews from other users
- Task completion rate
- Account verification status
- Overall activity and reliability
You can control what's visible on your profile via Settings → Privacy.
14. Intellectual Property
HandIt! and its content, features, and functionality are owned by PFA Tofan Ioan and protected by copyright, trademark, and other laws. You may not copy, modify, or distribute our platform without permission. You retain ownership of content you post, but grant us a non-exclusive, worldwide license to use, display, and distribute it for operating and promoting the service.
15. Limitation of Liability
HandIt! connects users but is not a party to agreements between them. We provide the platform "as is" and are not liable for:
- Quality, safety, or legality of tasks posted
- Actions, conduct, or content of other users
- Disputes between users over task completion
- Damage, loss, or theft of borrowed items
- Service interruptions or technical issues
To the extent permitted by applicable law, our total liability is limited to the amount of credits you purchased in the past 12 months. This limitation does not affect your statutory rights as a consumer under EU and Romanian law, which cannot be limited or excluded by contract.
16. Termination
We may suspend or terminate your account for violations of these terms or fraudulent activity. You may delete your account anytime through Settings → Privacy → Delete Account.
- Upon deletion, your personal data will be anonymized (name, email, photo are removed)
- Your authentication account is permanently deleted
- Active tasks will be cancelled. Outstanding card authorisations are released and any captured-but-undelivered amounts are refunded to the original payment method. Pending Stripe Connect payouts continue to settle to the helper or lender.
- Reviews will be anonymized (your name is removed, review content is preserved)
- Transaction records may be retained as required by Romanian tax and accounting law
- Remaining in-app credits may be forfeited if your account is terminated for violations. In-app credits have no monetary value and are not refundable on termination.
You can export your data before deletion via Settings → Privacy → Export Your Data.
17. Data Protection
We process your personal data in accordance with GDPR and our Privacy Policy. Key rights include:
- Data access and portability: Export your data anytime via Settings → Privacy
- Right to erasure: Delete your account and data via Settings → Privacy
- Consent withdrawal: Withdraw consent for optional data processing at any time
- Complaint: File a complaint with the Romanian ANSPDCP at www.dataprotection.ro
18. Changes to Terms
We may update these terms from time to time. We will notify you of significant changes through the app or by email at least 15 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the new terms. If you disagree with changes, you should stop using the service and may delete your account.
19. Governing Law and Jurisdiction
These terms are governed by the laws of Romania, including but not limited to:
- Romanian Civil Code
- OG 21/1992 (Consumer Protection)
- OUG 34/2014 (Consumer Rights in Distance Contracts)
- Law 365/2002 (Electronic Commerce)
- Regulation (EU) 2016/679 (GDPR)
Any disputes shall be resolved by the competent courts in Bucharest, Romania. However, if you are an EU consumer, you retain the right to bring proceedings in the courts of your country of residence, in accordance with EU Regulation 1215/2012. Nothing in these terms limits your mandatory consumer rights under EU or national law.
20. Contact
For questions about these Terms of Service, please contact us at contact@handit.me
For consumer protection complaints: ANPC — anpc.ro
For out-of-court dispute resolution (Romania): ANPC SAL