Browse topics
Refunds
When you get your money back, when you don't, and how long it takes.
Cancellations
Who can cancel, when, and what happens to authorised holds.
Disputes
How HandIt's dispute system works, deadlines, and ANPC SAL escalation.
Payments & Fees
How Stripe, holds, captures, payouts and our 5% / 10% fees actually work.
Trust & Safety
Reporting illegal content, blocking users, photo evidence and account safety.
Contact us
Email contact@handit.me or open a support ticket.
Still need a human?
Email contact@handit.me or open a ticket from the in-app Help screen. We aim to reply within two business days.
Out-of-court resolution (Romania)
If we cannot resolve your complaint, you may submit it to ANPC SAL — the Romanian National Authority for Consumer Protection's alternative dispute resolution body. Read more on our ANPC SAL information page.
Last updated: 3 May 2026
These pages are provided for informational purposes and reflect HandIt's current operational rules. They are not a substitute for legal advice. For binding terms see our Terms of Service.