¶ Help center
How can we help?
Plain answers for buyers and helpers about refunds, cancellations, payments, and safety.
Popular questions
¶ Browse topics
Find your answer
Pick a topic below, or jump straight to a popular question.
Refunds
When you get your money back, when you don't, and how long it takes.
Cancellations
Who can cancel, when, and what happens to the hold on your card.
Disputes
How HandIt's dispute system works, deadlines, and ANPC SAL escalation.
Payments & Fees
How Stripe, card holds, payouts, and our 5% / 10% fees work.
Trust & Safety
Reporting illegal content, blocking users, photo evidence and account safety.
Tax reporting (DAC7)
Why we report seller earnings to ANAF, what we collect, and your rights.
Contact us
Email contact@handit.me or open a support ticket.
¶ Still stuck?
A real person reads every message.
Can't find what you're looking for? Email us or open a ticket from the app. We aim to reply within two business days.
Still need a human?
Email contact@handit.me or open a ticket from the in-app Help screen. We aim to reply within two business days.
Out-of-court resolution (Romania)
If we cannot resolve your complaint, you may submit it to ANPC SAL, the Romanian National Authority for Consumer Protection's alternative dispute resolution body. Read more on our ANPC SAL information page.
Last updated: 3 May 2026
These pages are provided for informational purposes and reflect HandIt's current operational rules. They are not a substitute for legal advice. For binding terms see our Terms of Service.