1. Acceptance of Terms
By accessing or using HandIt!, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services. These terms constitute a legally binding agreement between you and the operator identified below.
2. Platform Operator
HandIt! is operated by:
- PFA Tofan Ioan
- CUI: 52890378 · Reg. Com.: F2025045639006
- B-dul Bucureștii Noi 136, Sector 1, București, Romania
- Email: contact@handit.me
- Website: www.handit.me
3. Description of Service
HandIt! is a platform that connects people who need help with tasks to people who can provide that help. It also allows users to list items for lending and borrowing. We facilitate connections but are not a party to any agreement between users. HandIt! is not an employer of helpers and does not provide the services directly.
The platform uses a credit-based payment system. Users purchase credits to post tasks and pay helpers, and helpers can cash out earned credits to their bank account.
4. User Accounts
To use HandIt!, you must:
- Be at least 13 years old (users 13-18 need parental consent)
- Provide accurate and complete information
- Maintain the security of your account
- Notify us immediately of any unauthorized use
- Not create multiple accounts or share your account
You can sign up with email/password, Google, or Apple Sign-In. You are responsible for all activity under your account.
5. User Conduct
You agree not to:
- Post false, misleading, or fraudulent content
- Harass, abuse, threaten, or discriminate against other users
- Use the platform for illegal activities
- Post tasks involving illegal goods, services, or activities
- Circumvent the credit system or arrange off-platform payments
- Scrape data or use bots without permission
- Manipulate reviews or ratings
- Impersonate others or misrepresent your identity
- Upload content that violates others' rights or contains inappropriate material
We use automated content moderation (including AI-powered image moderation) to help maintain platform safety. Violations may result in content removal, account suspension, or permanent ban.
6. Credits and Payments
HandIt! uses a credit system for transactions between users. There are two types of credits:
Standard Credits (credits_a)
These are the primary credits used on the platform:
- Purchase: Buy via in-app purchases (iOS/Android) or Stripe (web)
- Earn: Complete tasks for other users
- Bonus: Referral rewards, daily login rewards, signup bonus
- Cash out: Withdraw to your bank account via Stripe Connect (subject to identity verification, minimum thresholds, and monthly caps based on subscription tier)
Boost Credits (credits_b)
Subscription bonus credits with specific restrictions:
- Granted monthly with Plus and Pro subscriptions
- Can only be used for boosting task visibility
- Cannot be used for task creation, fees, or any other purpose
- Have no cash-out value and cannot be withdrawn
Fees
- Posting fee: A percentage of the task credit amount is deducted when posting a task (Free tier: 10%, Plus: 5%, Pro: 0%)
- Completion commission: A percentage is deducted from the helper's earnings upon task completion (Free tier: 10%, Plus: 5%, Pro: 0%). Level tier discounts (up to 15%) may further reduce this commission.
- Borrow platform fee: A percentage is deducted from the lender's rental earnings (same rates as task fees)
Credit Packages
Credits can be purchased in various packages via the web, iOS, or Android. Prices vary by platform and are displayed at the point of purchase. Mobile prices may differ from web prices due to App Store and Google Play fees.
Purchased credits are non-refundable except as required by applicable law, app store policies, or as described in the Right of Withdrawal section below. We may adjust credit balances in cases of verified fraud or policy violations.
7. Task Posting and Completion
How Tasks Work
- When you post a task, credits are placed in escrow (held securely until completion)
- A posting fee is deducted based on your subscription tier
- Helpers apply to your task; you select and approve a helper
- The task moves through stages: active → in progress → pending confirmation → completed
- Completion is verified via QR code scanning (mobile) or manual confirmation (web)
- After confirmation, escrowed credits are released to the helper (minus any applicable commission)
- If the task poster doesn't confirm within 72 hours, the task may be auto-completed
Recurring Tasks
Plus and Pro subscribers can create recurring tasks that automatically reactivate on a schedule. Each reactivation deducts credits (task amount + posting fee) from your balance automatically. Recurring tasks stop if you don't have sufficient credits or reach the maximum number of occurrences.
Task Boosting
You can boost tasks for increased visibility. Boosting uses boost credits (credits_b) if available, or standard credits. Boost levels provide different durations and visibility multipliers.
When posting a task, you agree to provide accurate descriptions, set fair credit amounts, and respond to helpers in a timely manner.
When helping with a task, you agree to only accept tasks you can reasonably complete, communicate issues promptly, and maintain professional conduct.
8. Borrow & Lending
HandIt! allows users to list items for lending and to request items to borrow from other users. Credits are used for rental fees and deposits.
How it works:
- Lenders list items with a daily rate, deposit amount, and borrowing duration
- Borrowers request to borrow an item; the lender approves or declines
- Upon approval, rental credits and deposit are held in escrow
- Both parties confirm the return to release escrowed credits
Platform fees:
- A platform fee is deducted from the lender's rental earnings upon return (Free 10%, Plus 5%, Pro 0%)
- Level tier discounts (Silver 5%, Gold 10%, Platinum 15%) further reduce fees
- Borrowers pay the agreed rental and deposit — no additional fees apply to borrowers
Deposits and returns:
- Deposits are held in escrow and returned to the borrower upon successful return, minus any late fees or damage deductions
- If an item is not returned within 7 days of the expected return date, the full deposit and rental credits may be forfeited to the lender, and the borrower's account may be suspended
Damage and liability:
- HandIt! is not responsible for any damage, loss, theft, or wear to items during a borrow period
- Users participate in lending and borrowing entirely at their own risk
- We strongly recommend documenting item condition with photos before and after each borrow
- If there is a disagreement about item condition or damage, users should contact support — HandIt! may mediate but is not liable for the outcome
9. Subscriptions
HandIt! offers optional subscription plans with enhanced features:
Plus Plan
- $9.99/month or $99/year
- Reduced posting fees (5%) and completion commissions (5%)
- Up to 10 active tasks, 14-day task duration
- 100 boost credits (credits_b) per month
- Recurring tasks, priority support
Pro Plan
- $19.99/month or $199/year
- No posting fees (0%) and no completion commissions (0%)
- Unlimited active tasks, 30-day task duration
- 250 boost credits (credits_b) per month
- Recurring tasks, priority support, all premium features
Subscription Management
- Subscribe via the App Store (iOS), Google Play (Android), or Stripe (web)
- Subscriptions renew automatically unless cancelled before the renewal date
- Cancel anytime through your app store settings or account settings on web
- Refunds are handled according to Apple/Google/Stripe policies and applicable law
- If your subscription expires, your account reverts to the Free tier. Active tasks exceeding Free tier limits may be paused.
10. Right of Withdrawal (EU)
Under EU Directive 2011/83/EU (transposed into Romanian law via OUG 34/2014), you have the right to withdraw from a digital purchase within 14 days without giving any reason.
How to Exercise Your Right
To exercise your right of withdrawal, notify us at contact@handit.me with a clear statement of your decision within 14 days of purchase. We will process your refund within 14 days using the same payment method.
Exception for Digital Content
When you purchase credits or a subscription, the digital content is delivered immediately. By completing the purchase, you acknowledge that the digital content delivery begins immediately and you consent to waive your 14-day withdrawal right for that specific purchase, in accordance with Article 16(m) of the directive. This exception applies only after you have given explicit consent and acknowledged the loss of your withdrawal right.
If you have not used any of the purchased credits, you may still request a refund within the 14-day period regardless of the above exception.
App Store Purchases
For purchases made through the App Store (iOS) or Google Play (Android), refund requests are handled by Apple or Google respectively, in accordance with their refund policies and applicable law.
11. Disputes
If a dispute arises between users, we encourage you to resolve it directly. If needed, you can submit a dispute through the app within 7 days of task completion. HandIt! may review disputes and make decisions about credit allocation.
EU Online Dispute Resolution
In accordance with EU Regulation 524/2013, we inform you that the European Commission provides an Online Dispute Resolution (ODR) platform for consumers: https://ec.europa.eu/consumers/odr
You may also contact the Romanian National Authority for Consumer Protection (ANPC) for alternative dispute resolution: https://anpc.ro/ce-este-sal/
Nothing in these terms limits your right to seek redress through national consumer protection authorities, alternative dispute resolution bodies, or courts of competent jurisdiction.
12. Reviews and Ratings
Users may leave reviews after completing tasks. Reviews must be honest, relevant, and based on actual experiences. We may remove reviews that violate our policies, contain harassment, or appear to be fraudulent. You may not offer incentives for positive reviews or threaten users over negative reviews.
13. Trust Score
Your trust score reflects your reputation on HandIt!, calculated from:
- Ratings and reviews from other users
- Task completion rate
- Account verification status
- Overall activity and reliability
You can control what's visible on your profile via Settings → Privacy.
14. Intellectual Property
HandIt! and its content, features, and functionality are owned by PFA Tofan Ioan and protected by copyright, trademark, and other laws. You may not copy, modify, or distribute our platform without permission. You retain ownership of content you post, but grant us a non-exclusive, worldwide license to use, display, and distribute it for operating and promoting the service.
15. Limitation of Liability
HandIt! connects users but is not a party to agreements between them. We provide the platform "as is" and are not liable for:
- Quality, safety, or legality of tasks posted
- Actions, conduct, or content of other users
- Disputes between users over task completion
- Damage, loss, or theft of borrowed items
- Service interruptions or technical issues
To the extent permitted by applicable law, our total liability is limited to the amount of credits you purchased in the past 12 months. This limitation does not affect your statutory rights as a consumer under EU and Romanian law, which cannot be limited or excluded by contract.
16. Termination
We may suspend or terminate your account for violations of these terms or fraudulent activity. You may delete your account anytime through Settings → Privacy → Delete Account.
- Upon deletion, your personal data will be anonymized (name, email, photo are removed)
- Your authentication account is permanently deleted
- Active tasks will be cancelled and escrowed credits returned
- Reviews will be anonymized (your name is removed, review content is preserved)
- Transaction records may be retained as required by Romanian tax and accounting law
- Remaining credits may be forfeited if your account is terminated for violations
You can export your data before deletion via Settings → Privacy → Export Your Data.
17. Data Protection
We process your personal data in accordance with GDPR and our Privacy Policy. Key rights include:
- Data access and portability: Export your data anytime via Settings → Privacy
- Right to erasure: Delete your account and data via Settings → Privacy
- Consent withdrawal: Withdraw consent for optional data processing at any time
- Complaint: File a complaint with the Romanian ANSPDCP at www.dataprotection.ro
18. Changes to Terms
We may update these terms from time to time. We will notify you of significant changes through the app or by email at least 15 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the new terms. If you disagree with changes, you should stop using the service and may delete your account.
19. Governing Law and Jurisdiction
These terms are governed by the laws of Romania, including but not limited to:
- Romanian Civil Code
- OG 21/1992 (Consumer Protection)
- OUG 34/2014 (Consumer Rights in Distance Contracts)
- Law 365/2002 (Electronic Commerce)
- Regulation (EU) 2016/679 (GDPR)
Any disputes shall be resolved by the competent courts in Bucharest, Romania. However, if you are an EU consumer, you retain the right to bring proceedings in the courts of your country of residence, in accordance with EU Regulation 1215/2012. Nothing in these terms limits your mandatory consumer rights under EU or national law.
20. Contact
For questions about these Terms of Service, please contact us at contact@handit.me
For consumer protection complaints: ANPC — anpc.ro
For online dispute resolution: EU ODR Platform