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Drop us a line and we'll get back to you.
contact@handit.me
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Someone checks the inbox every day, weekends included.
Common Questions
Quick Response
How do I reset my password?
Go to the login page and click "Forgot password?" Enter your email and we'll send you a reset link.
How do I get paid for completed tasks or rentals?
You don't need to withdraw anything. Helpers and lenders get paid automatically to their bank account through Stripe. Money usually lands about 2 days after a job, and your first payout takes around a week. Add your bank details in Wallet → Payouts.
What if a task isn't completed properly?
Report it to support and we'll mark the task as disputed. Someone on our team looks at what happened and decides what's fair to both sides.
How do I improve my rating?
Show up on time and keep the other person in the loop. Your rating is the average of all your reviews; posters and helpers rate each other.
EU Digital Services Act: Single Points of Contact
Under EU Regulation 2022/2065 (Digital Services Act), HandIt is required to publish dedicated contact points. These addresses are monitored by our legal/compliance team.
For Member State authorities, the European Commission, and the European Board for Digital Services (DSA Article 11)
legal@handit.meCommunications can be made in English or Romanian.
For users to communicate directly with us (DSA Article 12)
support@handit.meUse this address for general queries, complaints, content reports, and any matter relating to your account or a task / borrow on the platform.
For business users (traders) under Regulation 2019/1150 (P2B)
business@handit.meBusiness users have the additional right to clarify the facts and circumstances of any restriction, suspension or termination affecting them. The in-app dispute respond flow covers the standard 48-hour clarification window; for matters outside that flow, write to us at this address.
Out-of-court alternative dispute resolution (Romanian consumers)
If you are not satisfied with how we handle a complaint internally, you can escalate to the Romanian National Authority for Consumer Protection's SAL body.
handit.me/anpc-sal →