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Have a question or feedback? We're here to help.

Average response: Under 24 hours
Support team: 7 days/week

Quick Response

We typically respond within 24 hours. For urgent issues, mention it in your message.

Common Questions

How do I reset my password?

Go to the login page and click "Forgot password?" Enter your email and we'll send you a reset link.

How do I get paid for completed tasks or rentals?

You don't need to withdraw anything manually. Helpers and lenders are paid in EUR by automatic payout to their bank account through Stripe Connect Express — daily on a T+2 schedule, after a 7-day initial reserve from your first sale. Set up your bank in Wallet → Payouts.

What if a task isn't completed properly?

Contact our support team to report the issue. Tasks can be marked as disputed, and our team will review the situation to ensure a fair resolution for both parties.

How do I improve my rating?

Complete tasks on time, communicate clearly, and deliver quality work. Your rating is the average of all reviews you've received. Both task posters and helpers can rate each other.

EU Digital Services Act — Single Points of Contact

Under EU Regulation 2022/2065 (Digital Services Act), HandIt is required to publish dedicated contact points. These addresses are monitored by our legal/compliance team.

For Member State authorities, the European Commission, and the European Board for Digital Services (DSA Article 11)

legal@handit.me

Communications can be made in English or Romanian.

For users to communicate directly with us (DSA Article 12)

support@handit.me

Use this address for general queries, complaints, content reports, and any matter relating to your account or a task / borrow on the platform.

For business users (traders) under Regulation 2019/1150 (P2B)

business@handit.me

Business users have the additional right to clarify the facts and circumstances of any restriction, suspension or termination affecting them. The in-app dispute respond flow covers the standard 48-hour clarification window; for matters outside that flow, write to us at this address.

Out-of-court alternative dispute resolution (Romanian consumers)

If you are not satisfied with how we handle a complaint internally, you can escalate to the Romanian National Authority for Consumer Protection's SAL body.

handit.me/anpc-sal →