Cancelling a task
Tasks move through these stages: applied → accepted (card authorized) → completed (card charged). What you can do at each step:
- Before a helper is accepted
- Either side can withdraw freely. Your card has not been touched.
- Helper accepted, card authorized, work not started
- Either side can cancel. The hold on your card is released, so nothing is ever charged.
- Helper accepted, work in progress
- You can still cancel and the hold is released, but message the helper first. Repeated last-minute cancellations may affect your account standing.
- Task completed (QR scanned)
- No self-serve cancellation. If the work is unacceptable, open a dispute within 7 days.
Cancelling a borrow rental
Rentals have two separate holds (rent and deposit) and a handoff step:
- Request not yet accepted by the lender
- Borrower can withdraw, lender can reject. Both holds are released.
- Accepted, before handoff
- Either side can cancel. Both rent and deposit holds are released. No charge appears.
- After handoff (rental period started)
- The rental is in effect. Returning early may get you a pro-rated refund (see Refunds → Borrow rentals). What happens to the deposit is decided at return, based on damage or lateness.
- Lender cancels their listing with active requests
- All pending requests on that listing are cancelled and the holds released. Avoid doing this often, because it can count against your account.
Auto-expire timers
To protect both sides, our system automatically cancels stuck bookings:
- 24 hours: pending borrow requests with no lender response.
- 48 hours: accepted bookings where you abandoned the payment screen, or where one side confirmed handoff but the other ghosted.
- 48 hours after a helper accepts: if there's no QR scan, we either charge the payment or release the hold, depending on the booking type.
- 7 days: the longest a card hold can last, which is why borrow rentals are capped at 7 days. We send a reminder 24 hours before the hold expires.
Right of withdrawal
EU consumers have a 14-day right of withdrawal under Directive 2011/83/EU. See the Refunds page for the full explanation including Article 16(a), the exception that applies once the matching service has been fully performed.
Need to reverse a completed booking?
Once your card is charged you can no longer cancel, but you can open a dispute within 7 days (tasks) or 14 days (borrows) of the work being marked complete.
Still need a human?
Email contact@handit.me or open a ticket from the in-app Help screen. We aim to reply within two business days.
Out-of-court resolution (Romania)
If we cannot resolve your complaint, you may submit it to ANPC SAL, the Romanian National Authority for Consumer Protection's alternative dispute resolution body. Read more on our ANPC SAL information page.
Last updated: 3 May 2026
These pages are provided for informational purposes and reflect HandIt's current operational rules. They are not a substitute for legal advice. For binding terms see our Terms of Service.