Payments are processed by Stripe
All card payments are processed by Stripe Payments Europe Ltd.. HandIt never sees or stores your card number. Your bank may ask you to confirm with 3D Secure, a PSD2 requirement for EEA card payments.
When is my card actually charged?
Your card is first authorized (a hold) and only charged later. That gap is what makes escrow possible:
- You post a task and accept a helper
- Hold appears the moment you accept. The charge happens when the helper scans the QR code at completion (or automatically after 48 hours).
- You book a service listing
- Hold appears when you submit. The charge happens when the provider scans the QR code at delivery.
- You request a borrow rental
- Two holds: rent + refundable deposit. Rent is charged when both confirm handoff; the deposit stays a hold unless there's damage or late fees.
- You tip a helper
- Tips are charged immediately, with no escrow. Once paid, a tip can't be refunded through the app.
Fees
HandIt's fees are the same for everyone:
- Helper commission: 10%, deducted from the helper's earnings on each completed booking.
- Buyer service fee: 5%, added to the price you pay at checkout. Always shown before you confirm.
- Total platform take: 15% of the gross transaction.
- No posting fees: listing a task or item is free.
Subscriptions (Plus) exist for monthly boost credits, badges and priority support. They do not change platform fees.
Currency & display
You're charged in the currency the listing is priced in, RON in Romania, for example. If your display currency is different, prices may be shown converted at our daily rate, but the card charge and the receipt always use the listing's currency.
Helper payouts
Helpers are paid through Stripe Connect Express. The first payout takes about 7 days, Stripe's standard check for new accounts. After that, payouts usually go out daily, straight to the helper's bank.
HandIt does not control payout timing. To check or change your bank details, helpers should tap View payouts in their wallet, which opens the Stripe Express dashboard.
What does "Earnings" mean in my wallet?
Earnings is money buyers have paid that hasn't reached your bank yet. It goes down as Stripe sends each payout. Every night we check it against your actual Stripe balance and fix any mismatch.
VAT and invoices
HandIt's 5% buyer service fee is shown VAT-inclusive where applicable. Helpers are responsible for declaring their own income to the tax authorities; HandIt does not issue tax invoices on behalf of helpers.
Once HandIt is required to issue Romanian fiscal invoices (under the e-Factura system), this section will be updated. In the meantime each transaction generates a HandIt receipt with a sequential number. Keep it for your records.
How discover ranking works
When you browse the discover or borrow feed, listings are ranked by a combination of distance from your location, recency, ratings, and any active boost (paid promotion). "Boosted" listings are clearly marked. We do not personalize pricing based on who is browsing.
Still need a human?
Email contact@handit.me or open a ticket from the in-app Help screen. We aim to reply within two business days.
Out-of-court resolution (Romania)
If we cannot resolve your complaint, you may submit it to ANPC SAL, the Romanian National Authority for Consumer Protection's alternative dispute resolution body. Read more on our ANPC SAL information page.
Last updated: 3 May 2026
These pages are provided for informational purposes and reflect HandIt's current operational rules. They are not a substitute for legal advice. For binding terms see our Terms of Service.