1. Information We Collect
We collect information you provide directly to us when you create an account, post a task, apply to help, or contact us. We process this data based on your consent and our legitimate interest in providing the service.
Account Information
- Name, email address, and phone number
- Profile photo and bio
- Payment information (processed securely by Stripe - we don't store card details)
Usage Information
- Location data (only when you use the app, with your permission)
- Task and credit transaction history, borrow listing and request history, item condition reports
- Messages between users
- Reviews and ratings you give or receive
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Connect you with tasks and helpers in your area
- Process credit transactions and cash withdrawals
- Send you notifications about task updates and messages
- Verify your identity for cash withdrawals
- Calculate trust scores and display reviews
- Respond to your questions and provide support
- Detect and prevent fraud, spam, and abuse
- Improve our AI-powered features (task suggestions, credit recommendations)
4. Location Data
HandIt! uses your location to show you nearby tasks and connect you with local helpers. We collect location data only when you use the app and with your permission. You can disable location access in your device settings, though this will limit functionality.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure payment processing through Stripe (PCI compliant)
- Regular security audits and monitoring
- Access controls limiting employee access to user data
6. Your Rights (GDPR)
Under GDPR and applicable privacy laws, you have the right to:
- Access: Request a copy of your personal data (export from Settings → Privacy)
- Rectification: Update or correct your information anytime in your profile
- Erasure: Delete your account and data (Settings → Privacy → Delete Account)
- Data portability: Export your data in JSON format
- Restrict processing: Control what data is visible via privacy settings
- Withdraw consent: Disable location access or opt out of communications
You can exercise most rights directly in the app under Settings → Privacy. For assistance, contact us at contact@handit.me. We respond within 30 days.
7. Data Retention
We retain your data for as long as your account is active. When you delete your account:
- Profile information is deleted immediately
- Messages and tasks are removed
- Reviews are anonymized (your name is removed)
- Transaction records may be kept for legal/tax purposes as required by law
We aim to complete deletion within 30 days of your request.
9. Children's Privacy
HandIt! is not intended for users under 13 years old. We do not knowingly collect personal information from children under 13. If we learn we have collected data from a child under 13, we will delete it promptly. Users between 13-18 should have parental consent to use the platform.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Your continued use of HandIt! after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at contact@handit.me