Report illegal content
If you see content on HandIt that you believe is illegal under EU or Romanian law (for example: hate speech, fraud, copyright infringement, weapons, controlled substances, abuse), please report it.
Send an email to contact@handit.me with the subject line ILLEGAL CONTENT and include: a link to or screenshot of the content, your reason for believing it is illegal, and your contact details so we can follow up.
We aim to acknowledge every illegal-content notice within two business days, take a decision on whether to remove or restrict the content, and notify both you and the affected user of our decision. This process is HandIt's notice-and-action mechanism under Article 16 of the EU Digital Services Act.
Single point of contact
Under Article 12 of the EU Digital Services Act, online platforms must provide a single point of contact for users and for Member State authorities. For HandIt this is contact@handit.me — written communication is preferred, in English or Romanian.
Block and mute
If you don't want to interact with another user, you can block them from their profile. Blocked users cannot send you messages, apply to your tasks, or request to borrow your items. The block is enforced everywhere these flows happen.
Image and chat moderation
Photos uploaded to listings, profiles, and chat go through automated moderation (OpenAI's moderation system). Text messages are also screened. Borderline content is queued for human admin review; clearly violating content is rejected at upload time.
Identity verification
Every account requires a confirmed email. Phone verification is optional but recommended — verified accounts get a small badge and may rank slightly higher in discover.
Helpers and lenders who receive money must complete Stripe Connect Express onboarding, which includes Stripe's full KYC (identity document, address, sometimes a selfie). HandIt does not see this information — Stripe does. Buyers do not need Connect onboarding because they only pay; they don't receive.
Photo evidence requirement
Before payment is released on a completed task, the helper must upload at least one photo showing the work was done. For borrow rentals, both parties upload photos at handoff and at return. This protects everyone — the buyer has proof of completion, the helper has proof of delivery, and our team has evidence to review if a dispute opens later.
Routine completion photos are deleted after 90 days. Photos linked to an open or unresolved dispute are kept until the dispute closes.
Account suspension and bans
We suspend or ban accounts in these cases: repeated chargebacks, refusing to deliver after accepting payment, attempting to bypass HandIt's payment system, abuse or harassment of other users, attempting to game ratings or boosts, illegal content, or fraud.
If your account is restricted, you'll be notified and given the reason in plain language. You can appeal by replying to that notification or emailing contact@handit.me.
Spotting and avoiding scams
A few practical rules:
- Never pay outside HandIt. If a helper or borrower asks to take the deal off-platform — refuses to use the QR scan, asks for cash or another payment app — that is the single biggest red flag. You lose all platform protections.
- Photo at handoff and return. For borrows, take clear photos of the item before and after. Without them, damage claims are very hard to prove either way.
- Read reviews. Especially for high-value tasks or expensive item rentals.
- Trust holds, not promises. Your card hold is your proof the booking is real; the helper sees an authorisation on their side too.
Still need a human?
Email contact@handit.me or open a ticket from the in-app Help screen. We aim to reply within two business days.
Out-of-court resolution (Romania)
If we cannot resolve your complaint, you may submit it to ANPC SAL — the Romanian National Authority for Consumer Protection's alternative dispute resolution body. Read more on our ANPC SAL information page.
Last updated: 3 May 2026
These pages are provided for informational purposes and reflect HandIt's current operational rules. They are not a substitute for legal advice. For binding terms see our Terms of Service.